At Easy Fix Appliance, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains what personal information we collect, how we use it, and the rights you have regarding your personal information.

1. Information We Collect

We collect the following types of personal information when you interact with our services:

• Personal Details: Name, address, phone number, email address, and other contact details provided by you.
• Booking Information: Details about the services you book, including dates, times, and locations.
• Payment Information: Information required for processing payments, such as credit card details, may be collected via third-party payment processors.
• Communication Preferences: Any preferences you share regarding how we communicate with you.

2. How We Use Your Information

• Provide and manage the services you request, including booking and confirming appointments.
• Communicate with you via email, text message, or phone regarding your booking details, service updates, and confirmations.
• Process payments and send receipts or invoices for services rendered.
• Send you promotional offers and updates, only if you have opted in to receive such communications.

3. Text Messages and Emails

When you make a booking with us, we may send you confirmation messages via:

• Text Messages: These will be used to confirm your bookings, provide reminders, or update you on any changes related to your services.
• SMS Consent: SMS Consent or phone numbers are not shared for the purpose of SMS with third parties or affiliates.
• Emails: We may also send you email confirmations for your bookings, service reminders, and any necessary follow-up communications.

You can opt out of receiving these communications by following the unsubscribe instructions included in any marketing communications or by contacting us directly. However, please note that important service-related emails, such as booking confirmations and updates, cannot be opted out of.

4. Consent Through Contact Form Modal

Consent is also obtained through our contact form modal, which is accessible on all pages of our website. By submitting the form, you agree to be contacted via phone or email for updates related to your inquiries and services. For more information, please see our Privacy Policy.

5. Additional Consent During Booking

During the booking process, additional consent is obtained at step 3 of the form available at https://easyfixappliance.com/booking. This consent allows us to provide you with updates regarding your booking and related service information.

6. Data Sharing and Security

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as required by law or necessary to provide the services you have requested. We implement various security measures to ensure the safety of your personal information.

7. Your Rights

• Access, update, or delete your personal information.
• Withdraw consent for communications at any time.
• Request that we stop processing your personal data for marketing purposes.

To exercise any of these rights, please contact us at [Your Contact Information].

8. California Residents' Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request details about the personal information we collect, use, and disclose, including the categories of information collected and the purposes for which it is used.
• Right to Access: You may request access to the specific pieces of information we have collected about you.
• Right to Delete: You may request that we delete any personal information we have collected, subject to certain exceptions as required by law.
• Right to Opt-Out of Sale: We do not sell your personal information. However, if our policy changes, we will update this Privacy Policy and provide a mechanism for you to opt out of such sale.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights, meaning we will not deny you services or provide different quality based on your privacy choices.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section of this Privacy Policy. We may ask you to verify your identity before responding to your request.

9. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Easy Fix Appliance
303 Twin Dolphin Drive
Suite 600, #6175
Redwood City, CA 94065
[email protected]
+1 (415) 941-4144